Introduction
Welcome to Ruvimo ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our online tutoring services.
Information We Collect
Personal Information
- Full name
- Email address
- Phone number
- Age/grade level
- Academic records and assessment results
- Payment information
- Video and audio recordings of tutoring sessions (with consent)
- Communication history between tutors and students
Automatically Collected Information
- IP address
- Browser type
- Device information
- Operating system
- Usage data
- Time zone
- Session duration and frequency
How We Use Your Information
We use your personal information for the following purposes:
1. Service Delivery
- Providing Ruvimo online tutoring services
- Matching students with appropriate tutors
- Scheduling and managing sessions
- Tracking academic progress
- Communicating about services
2. Account Management
- Creating and maintaining your Ruvimo account
- Processing payments
- Sending service-related notifications
- Responding to inquiries and support requests
3. Service Improvement
- Analyzing usage patterns
- Improving our teaching methods
- Enhancing user experience
- Developing new features
4. Legal Compliance
- Meeting educational regulations
- Fulfilling tax obligations
- Responding to legal requests
- Protecting our legal rights
Information Sharing
We do not sell your personal information. We may share your information with:
1. Service Providers
- Payment processors
- Video conferencing platforms
- Learning management systems
- Analytics services
2. Legal Requirements
- Court orders
- Legal process
- Government requests
- Protection of legal rights
Data Security
We implement appropriate security measures including:
- Encryption of sensitive data
- Secure socket layer (SSL) technology
- Regular security assessments
- Access controls
- Employee training on data protection
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Withdraw consent for data processing
- Request data portability
- Opt-out of marketing communications
Children's Privacy
We comply with the Children's Online Privacy Protection Act (COPPA). For students under 13:
- We require parental consent before collecting personal information
- Parents can review their child's personal information
- Parents can request deletion of their child's data
- Parents can refuse further collection or use of their child's data
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know whether personal information is sold or disclosed
- Right to say no to the sale of personal information
- Right to access personal information
- Right to equal service and price
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember user preferences
- Understand usage patterns
- Improve our services
- Provide targeted content
You can control cookies through your browser settings.
Changes to Privacy Policy
We may update this privacy policy periodically. We will notify you of any material changes by:
- Posting the new privacy policy on our website
- Sending an email notification
- Providing notice through the Ruvimo platform
Contact Information
For questions about this privacy policy or our privacy practices, contact us at: privacy@ruvimo.com
Additional Rights and Information
Data Retention
We retain personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
International Data Transfers
While we primarily operate in the United States, our service providers may process data internationally. We ensure appropriate safeguards are in place for international transfers.
Third-Party Links
The Ruvimo platform may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.
Compliance Statement
This privacy policy complies with applicable federal and state laws, including:
- California Consumer Privacy Act (CCPA)
- Children's Online Privacy Protection Act (COPPA)
- Family Educational Rights and Privacy Act (FERPA)
- California Online Privacy Protection Act (CalOPPA)